Refund Policy

We offer a 14-day money-back guarantee on any unused credits from the date of your top-up. Request a refund within that window and we will return the value of your unused credits.

Credits that have already been spent on products in your workspace are non-refundable. Only unused credits are eligible for a refund.

Rokeler is not a subscription service. There are no recurring charges, so there is nothing to cancel — you only pay when you top up credits.

• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy are not eligible for a refund.
• Refunds are not available for chargebacks already initiated with your bank.
• Custom enterprise contracts follow the refund terms agreed in the order form.

Email [email protected] from the address on your account with your order ID. We process eligible refunds within 10 business days using the original payment method. Bank transfer refunds require the IBAN of the originating account.

If you are a consumer in the EU, this policy does not affect your statutory rights, including the 14-day right of withdrawal for distance contracts where it applies.